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Livehelper is live chat support software. It is an efficient and available solution. You can forget about one conversation per chat. Livehelper gives to one operator the opportunity of managing several chats at one time. So you will be able to converse with all customers.

Being simple to control and understand Livehelper provides many customization options. It can adapt chat window, text, buttons, images and even logos. Customizing the operator controls is also available. You can have visual or sound alerts when a visitor initiates a chat. This option keeps the customer from waiting and you from losing the client.

It is not difficult to setup or install this live chat support software. The application appears to be a download form that starts up. It steps the user through the process. Main difficulties end when the program is installed. Friendly interface and simplified design help the operator to use the product.

We should mention the efficiency of Livehelper. It gives the operator the possibility of multiple chats without any restrictions. Chat windows are resizable that means to keep the track of the conversation is easy for both the customer and the operator. Livehelper provides the user with all necessary tools. With Livehelper to manage an individual call becomes easier.

To monitor the information about the customer is also available. The operator can see where customers came from, which pages they visited or whether they used a search engine or website link to enter your site. To learn what keyword the user typed to find your product is also very useful. With Livehelper it is possible.

A special database keeps all the information. You can easily recognize return customers, find and look through their history. This option is extremely useful during the multiple conversations and if there are several operators. It helps to access all of the important information with ease.

With Livehelper one important option is not available. A website statistics summary cannot be displayed that means you should look for another application to learn it.

In spite of this, Livehelper can offer lots of features useful for both operators and customers. Among them are floating chat invitation and built-in spell checker. Moreover, the operator can send documents, correct errors, open web pages, send image files and sensitive data over a secure SSL connection. After the chat is complete the operator also can send the customer the survey of the conversation. If the customer wants to have an email of the chat transcript they are welcomed.

Livehelper is an unlimited application because the operators can initiate as many conversations as they want. The license for an unlimited number of operators comes with the application purchase.

Livehelper provides a great number of useful features and undeniable customer service. It offers the operator all necessary chat tools. Livehelper cuts down your expenses and raises your profit.

Additional Info

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