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iHelpdesk is a software that was created to reduce manual work in resolving different issues and improve your service quality. This desk software will help you to be always well informed about different issues.

Speaking about key features of the program, it is necessary to mark out its Email Management feature.

It becomes very easy to manage the emails from many sources. There is available special engine for automating processing of tickets. Now you may categorize, label and track various problems and requests fast and easy.

Self-Service portal allows your users to manage service requests via customer portal.

Report feature distinguishes through its extensive capabilities for identifying trends and system data monitoring.

FAQ base allows user to create and search for multiple FAQ documents. Thus it simplifies the resolution of problems and saves yours your customer’s time.

The main benefits of using iHelpdesk are the following:
•    Improvement of customer service discernment and satisfaction
•    Considerable increase of accessibility due to a single point of contact and information
•    General improvement of support staff productivity because of multiple automated processes, tasks, etc.
•    Better teamwork and communication
•    Significant reductions of IT support costs.

You can find iHelpdesk released in several editions. One of them- Free edition allows only one staff, whereas Professional edition allows many staffs and one customer. MSP edition was specially created for Managed Service providers in order to provide services to multiple customers.

Additional Info

  • Knowledge Base/FAQ: Yes
  • Reporting: Yes
  • Incident & Problem Management: Yes
  • Self-service Portal: Yes
  • Email: Yes
  • Help Desk Tickets: Yes
  • Platform: Windows, Linux

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