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Cynergy help desk software solution was created to manage and maintain your business, to make it more profitable. It is flexible software to meet the needs of any company.

If you want to have your support tickets well-organized and your customers satisfied, Cynergy’s help desk solution will be your great helper. You can variously create support tickets and achieve the best customer satisfaction. Being completely customizable, Cynergy help desk software offers a free trial for 30 days.

Key features:
-    Calendar feature provides the customer with the possibility to schedule updates, installs moves and more.
-    Tracking tickets that have posted for customers or clients.
-    You won’t miss anything due to alarm coded notifications.
-    Managers get the ability to daily track all users
-     Knowledge library will help you with any ticket issue
-    To see the problems is available due to a dashboard
-    Contact Records allow you quick access employee or customer contact information, tickets and service level agreements.
-    Asset Management saves money or time by keeping track of inventory or assets.
-    Project Management allows to reduce track project history and interruption and to set benchmarks. This is for ensuring accountability.
-    Live chat with your customers to provide a prompt support and to resolve problems as quickly as possible.

Being a web-based solution, Cynergy’s Help Desk software is customizable and very flexible. The access to the software can be obtained from anywhere.

Additional Info

  • Contact Management: Yes
  • Knowledge Base/FAQ: Yes
  • Historical Audit: Yes
  • Automated Assignment & Notifications: Yes
  • Help Desk Tickets: Yes
  • Live Chat: Yes
  • Platform: Web based
  • Service Level Management: Yes

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