eBLVD Support Center is an affordable and simple solution to provide more cost-effective and efficient ways to train, meet, support and sell to remote clients, employees and partners.

Key Features:
-    Online Ticket Queue allows customers to request support directly from your website. Then they can be invited to start a support session.
-    Customizable Support Entry Site represents a simple transition from a phone call to a support session. The customers are directed to your website where they can gather diagnostics and access their computer.
-    Instant Email Invitations. Per one click you can send your customer an instant message or email to start the support session.
-    Remote Control allows you to remotely take control of the customer’s desktop. This requires the permission of your customer.
-    Live Chat provides real-time chatting with the customers.
-    File Transfer allows instantly exchanging folders and files with your customers.
-    Management Center provides metrics, reports and real-time control over individual work-flow and team.

Being a cloud-based help desk, eBLVD Support Center eliminates the maintenance costs and installation of standard help desk services.

eBLVD is easily implemented and highly customizable. It doesn’t require any installation or add-ons. Your customers’ applications and computers are accessible at any time from any place. The Internet connection is the only essential condition.

eBLVD was created for maximum performance and security so that support representatives can securely get in touch with the customers. With eBLVD you get increased functionality and automatic updates.

eBLVD also offers you:
-    Customization and configuration
-    End-user portal
-    Automatic ticket management and routing
-    Automatic or manual escalation
-    Remote diagnostics
-    One-click remote control and access
-    Email and messaging integration
-    Reporting
-    Survey creation/distribution

Summary:
eBLVD offers you solid performance, organizational flexibility and user-driven features.