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Digital LifeSupport is a help desk product created to provide a prompt support service and cut its time. If you want to increase customer satisfaction and lessen your support team stress, turn your attention to this automated system.

It is available as Software-as-a-Service and consists of three components:
1.    Agent Application. It is an agent’s interface delivering an overall customer service system view. Requests can be created, monitored and tracked. They also can be updated and exchanged between agents. Any customer data can be extracted for agents. The service easy integrates with email, chat and voice technologies.
2.    Client Application. The application provides a collection of repair tools, connectivity diagnostics, and access to the Semantic Knowledge Management System and a chat message connection to the Agent Application. Working proactively the application can provide customers with automated answers or help them to find the necessary information by themselves.
3.     Semantic Knowledge Management System is the third component. Customers can receive a self-help information database. The database is compiled from industry and company experts and the SKMS AI engine. Employees can both create and share solutions across the customer base and agent network. Customer content can be personalized to the service or hardware of each client.

Digital LifeSupport is web-based application that reduces costs and provides well-connected and comprehensive information directory. A single solution includes all the applications integrated saving the agents from switching between multiple interfaces or screens.

Digital LifeSupport improves a self-help environment. Knowledge management capabilities of the next generation are integrated with the software tools. This helps to low the costs of support and reduce total number of calls addressed to technical support.

Software tools and knowledge management system offer consumers one-click resolutions. Moreover, translate complex, particularly technical language into every language, is available.

Digital LifeSupport is that of on-demand service that can be easily configured and integrated with any third-party applications.

Summary:
Digital LifeSupport help desk solution is a perfect choice for both companies and customers. It is extremely easy-to-use self-service information system that provides customers with access and allows them to resolve issues. Agents in their turn can monitor the customer service system.

Additional Info

  • Knowledge Base/FAQ: Yes
  • Multi-lingual Interface: Yes
  • Searchable Knowledgebase: Yes
  • Self-service Portal: Yes
  • Email: Yes
  • Live Chat: Yes
  • Platform: Web based

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