If you are looking for scalable and adjustable solution, turn your attention to EnterpriseWizard. This unique help desk solution includes customer surveying, IT service requests management, priority management and asset management. Moreover, EnterpriseWizard provides a graphical workflow editor, an adaptive business rules engine, granular searching, a centralized knowledge base and reporting.

Key features:
-    Workflow automation. Tickets are guided through the correct path and such special responses as email can be automated.
-    An FAQ format and twenty four - seven customer self-help portal is available. Live chat can be turned on to provide direct customer support.
-    Reports and charts. They help to analyze any trend in the support system of the customer.
-    Standardized responses. They can be simply submitted. One click in answer to repeated questions is required.
-    Integrated email communication synchronizes contact management. It works with Microsoft Outlook or Exchange.
-    The service easy integrates with such systems as Quickbooks, LDAP Active Directory, Excel, Word, and Google. It also integrated with bar code scanners and APIs:  Web Services, Perl, REST, JavaBean and XML.

EnterpriseWizard application is an Hybrid SaaS 3.0 solution. This offers the customer the ability to switch between an on-demand or on-premise solution. It runs on Windows or Linux.

EnterpriseWizard is the perfect solution for helpdesk, issue tracking, email, customer support, sales and marketing automation. Browser-based interface is intuitive and allows organizations to extend the application for some other functions.

Summary:
EnterpriseWizard is a complete professional solution that provides customization, implementation, support, training and server administration.