Service Desk and Help Box are two help desk products. Web-based solution Help Box provides quality features along with little complexity. Being configurable and simple, the solution doesn’t require any additional modules or add-ons to function. It also doesn’t require the installation.   

Help Box key features:
-    Users have access from anywhere they have Internet
-    A knowledge base
-    Customer troubleshooting
-    Ticket and email integration. Email requests can be converted into tickets.  Email notifications of issue can be developed and escalated.
-    Task scheduling
-    Notification announcement
-    Customizable interface, reports and forms

ServiceDesk is the last upgrade of Help Box solution. Being a web-based ITIL help desk, ServiceDesk is built up from scratch. The product includes all features of its predecessor. Being an upgraded solution it includes also includes following features:

-    User interface is easily negotiable and intuitive
-    Solid security
-    Scheduling and calendars. The calendars of multiple representatives can be viewed by administrators in a single view.
-    The layout is customizable and can be branded with the logo of your company.
-    Self-help service. Common customers’ questions are nothing to worry about.
-    Email integration is redesigned. It works with Microsoft Exchange 2003/ 2008/ 2010 through SMTP and POP3.
-    Analysis and reporting with customizable charts and graphs.
-    Management systems for assets, internal departments, customer service level agreements assets.
-    Support on Mozilla Firefox, Google Chrome and Internet Explorer Safari.
-    The product is rewritten in the latest ASP .NET language.
-    It uses several Web 2.0 features including AJAX.

Being of high-end value, both solutions are sold at extremely low prices.

Summary:
Service Desk and Help Box are great solution for little cost. Latest trends, designs and no installation make them five-star products.