If you are looking for full service customer support solution that is web-based and affordable, turn your attention to the HelpConnection.NET v3.0. It is accessible from any place at any time.

HelpConnection.NET v3.0 is help desk software that provides many features: customizable fields, call tracking, mobile access, website integration, incoming call management and much more.

Key features:
-    Knowledge base integration. A knowledge base can be set up and customers receive the opportunity to answer their own questions. This option helps to save the time of support team representatives.
-    The customers can access the help desk from anywhere. They can both view and manage their tickets.
-    Multi-language option. The help desk can be translated into many languages that is useful for international organizations.
-    Inventory management allows users to view and manage their assets and inventory.
-    The software is accessible from anywhere in the world. Employees and customers can use the web-based service desk 24 hours a day.

Being completely web-based, HelpConnection.NET v3.0 was written on ASP.NET 2.0 technology, by Microsoft. Users need Windows server (Internet Information Services, a Microsoft SQL Server, ASP.NET 2.0) to host HelpConnection.NET on their own server. Internet/intranet connectivity and up-to-date browser is required.

Summary:
HelpConnection.NET v3.0 is accessible and economical. It provides more customer involvement and saves employees’ and administrators’ time. HelpConnection.NET v3.0 is a reliable software solution to provide an excellent customer support and raise your business on the next level.