Loc8 is the SmartPath’s lead product. It includes a help desk service as well as asset management, service level agreement organization, a system search engine, SMS and email communication for employees, business analytics reports and system maintenance. Loc8 is a web-based application and can be accessed through many of web browsers as well as through mobile devices. This access is provided with the Loc8 Tablet application.
Loc8 key features:
- Visual and clear displays present data in informative and simple manner.
- Client assets management.
- Analysis of possible trend issues.
- Automated ticket and email integration.
- History logs of trouble ticket updates and changes
- Automated responses.
- Automated communication to customers based on employee actions that resolve issues.
- Staff notifications of ticket escalations, updates and creations.
- Management of customer contact information
Loc8 is available as a perpetual license that can be installed on-premise or hosted on a private cloud. The application is suggested in three editions: MSP (Managed Service Provider), Enterprise and Business.
Summary:
The SmartPath Loc8 product offers one unified system that includes many business functions. The help desk service is a practical and clean application that can ease service representatives’ jobs and improve customer satisfaction.
Additional Info
- Mobile Integration: Yes
- Reporting: Yes
- Incident & Problem Management: Yes
- Automated Assignment & Notifications: Yes
- Email: Yes
- Help Desk Tickets: Yes
- Platform: Web based
- Service Level Management: Yes
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