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Minerva Data ITSM helps organizations to focus on their business core. It is full-featured, ITIL based and enterprise class solution.

Minerva Data ITSM was built by user driven processes. The system simply communicates with users, delivers high productivity for users and customers, and flexible processes help to eliminate business complexity.

Key features:
-    SaaS ITSM is ITIL based
-    Web 2.0 modern interface
-    Business rules, processes, reports, user interface, email and security are SaaS customized.
-     Interactive applying filters, selecting columns, sorting, highlighting, aggregations, charts, breaks, group computations and bys.
-     Multiple variations of a report can be created by the user. They can be saved as named reports for either public or private viewing.
-     Flashback As-of-Time and query data.

Minerva Data ITSM modules are flexible and scalable:
-    Service desk.
-    Request fulfillment.
-    Release management.
-    Incident management.
-    Known error and problem management.
-    Change management.
-    Self-service help desk.
-    Service management.
-    CMDB (Configuration management database).

Minerva Data solution is offered on a SaaS model with cloud computing technology.

With Minerva Data your capital investments, commitment or contracts will be nothing to worry about. Minerva Data ITSM requires no maintenance, operation support and upgrade. It can be accessed from anywhere, from any browser and at any time. With Minerva Data your TCO will be lower and ROI will be higher.

Additional Info

  • Change Management: Yes
  • Reporting: Yes
  • Incident & Problem Management: Yes
  • Self-service Portal: Yes
  • Email: Yes
  • Security, Permissions and Access Control: Yes
  • Intuitive User Interface: Yes
  • Platform:
  • Service Level Management: Yes

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