Help Desk Authority is flexible and scalable help desk software. If you are either small or medium sized business, this help desk solution will help your technicians to manage trouble ticket requests with ease. 

Being fully customizable, Help Desk Authority supports a great number of automated and self-service functions. It can be customized to your business needs. With Help Desk Authority your team will have more time for providing support on critical issues.

With Help Desk Authority you can have incidents identified, tracked and managed. IT trouble tickets managing can be done with:

-    Ticket lifecycle management allows managing tickets through the lifecycle.
-    Ticket Workflow allows assigning rules and conditions.
-    Active directory integration provides synchronization of organizational and user information.
-    Scheduled reports. The option to distribute daily and monthly reports automatically can be set.
-    Custom dashboards. Key reports can be included into one and comprehensive view.
-    Issue history allows determining trends for departments, locations, assets and users.

Simplified configuration provides immediate set up of Help Desk Authority. Full customization allows you to change data fields, views and layouts without programming.  With multiple interfaces you can access the solution from web, Windows and iPhone clients.

With Help Desk Authority user self-service becomes much easier. Among user self-service key features are:

-    Self-service portal allows viewing critical IT messages, accessing knowledge base and creating incident tickets without using help desk.
-    Password self-service. Passwords can be reset and unlocked by users who cannot open the ticket even.
-    Knowledge base provides the access to resolutions and articles.
-    Message board allows discussing information and critical updates.
-    Priority mapping. Incidents priority can be defined be using ITIL best practices.

The users can also upgrade the solution with integrated and powerful modules that are:

-    Asset management allows you to attach software and hardware information to Help Desk tickets.
-    Proactive event management. Once network issues appear, tickets are opened automatically.
-    Remote support. Remote employees’ incidents can be resolved through tickets.

Summary:
Help Desk Authority is flexible and scalable help desk software. If you are either small or medium sized business, this help desk solution will help your technicians to manage trouble ticket requests with ease.