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The BMC Remedy Service Desk is a great solution for medium and large organizations. It will reduce your costs and risks and increase your profits. The BMC Remedy Service Desk is a great tool the incident response process automation and service disruptions managing.

The most well-known BMC Software solutions are BMC Remedy Service Desk and BMC Service Desk Express Suite. They both can make boast of low cost and ease of use. Moreover, they have powerful workflow capabilities and can be easy integrated with third party service management tools.

BMC Remedy Service Desk key features are:
-    The user interface is very simple so that staff training time is reduced and problem solving processes are as fast as possible.
-    Process flow taskbar is built-in and eases the functions of the service desk.
-    Problem and Incident Management Applications are ITIL-based and identify the detects of IT infrastructure and speed resolution time.
-    Service desk processes are automated. The information is captured and tracked step by step.
-    Tickets are created with the data about the incidents’ causes and impact.

BMC Service Desk Express Suite key features are:
•    Wizard driven tools. The process of workflow configuration and development queries are simplified.
•    Instant access to the service information is provided through QuickViews application.
•    The user interface is intuitive and customizable. The service desk is personalized to appropriately meet the needs of the company.
•    Workflow capabilities and strong reporting. IT asset optimization and efficiency are improved and the processes are simpler and faster.
•    Integration of external application. The solution is easy integrated with generic external applications.

BMS Remedy solutions were created to help your company in providing an excellent customer support. They will meet all needs of your organization and increase team satisfaction. Moreover, the BMC Remedy Service Desk includes ITIL-based applications and has built-in CMDB.

The BMC Remedy Service Desk and BMC Service Desk Express Suite both are great solutions to lower costs, quickly resolve issues and increase profits. These are the comprehensive solution for your staff and customers satisfaction!

Additional Info

  • Incident & Problem Management: Yes
  • Searchable Knowledgebase: Yes
  • Self-service Portal: Yes
  • Intuitive User Interface: Yes
  • Platform:
  • Workflow Management: Yes
  • Service Level Management: Yes

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