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If you are looking for the help desk that will allow users to streamline support operations and companies to provide support 24/7, turn your attention to the Salesforce Service & Support. It is easy to set up and use. Being customizable it is ideal for organizations of all sizes.

Salesforce’s AppExchange allows Salesforce.com’s Help Desk to be integrated with lots of business applications. IT Change Management, email integration capabilities, customizable features as well as CTI & back-office integration are available.

Salesforce Service & Support Help Desk key features:

-    Self-service portal enables employees to resolve and answer their own questions. 
-    Processing helps Human Resources with the processing of testimonials, benefits, employee recruitment.
-    Internal IT ticket tracking enables the routing of tickets assignment. This increases workflow and efficiency.
-     Asset management tracks hardware and software assigned to employees.

Salesforce’s help desk application can be integrated with the existing internal help desk software of the company.

Salesforce suggests to its clients completely cloud-based hosted online applications.

Salesforce provides its own cloud-based help desk solution that enables companies to satisfy their customers, streamlines support operations and saves companies’ money.

Additional Info

  • Change Management: Yes
  • Knowledge Base/FAQ: Yes
  • Reporting: Yes
  • Self-service Portal: Yes
  • Email: Yes
  • Help Desk Tickets: Yes
  • Security, Permissions and Access Control: Yes
  • Platform:

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