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If you’re looking for truly reliable software, turn your attention to LiveHelpNow. LiveHelpNow allows to work both from PC and mobile phone. Live chat support becomes more effective because you will always be able to track your customers and won’t miss any question, even if you’re not at your desk.

Setup takes little time and getting started with LiveHelpNow is very easy. Once you installed the application, you’ll be pleasantly surprised with its user friendly interface. All the features are hidden under three tabs. These are: Visitors/Chats, Knowledge and Tickets. These options allow to instantly replying the customers, to be well-informed on what work tickets are open and what questions are already asked. Because of many features it may seem a little bit daunting for the first time. But don’t get upset! It’s just in the very beginning.

The “Visitors/Chats” option shows the history of your customer. It includes his location, pages he visited and other information that might be helpful. All the statistics is stored in a special database. Thus it becomes easy to track the customer even if the agent who is assisting him is out of desk. 

The LiveHelpNow application will be exclusively easy both for you and your customer. It works in the following way: the customer clicks the Chat button and waits until one of your support agents responds him. As soon as the customer clicks the Chat button, you receive the alert and possibility to answer him either by PC or phone. At the same time you get all necessary information clearly displayed on the screen. Only a little time and you will be a professional at navigating the program.

The setup of this on-line support program is almost effortless. The program is compatible with Windows, Linux, Mac operating systems. In case you have any questions or doubts about the installation process, do not hesitate to contact around-the-clock support. The support team will help you to resolve any problem you might face during the setup process. It doesn’t make any difference which browser you use on your PC. LiveHelpNow is equally fast and all the features act seamlessly.

LiveHelpNow allows working with multiple chat windows. It means you can assist unlimited amount of customers from multiple websites at one time.  Get instant access to client’s information. Just click on the IP address that is highlighted in blue on the main interface.

One of the innovative features offered by manufacturer is “Customer Information Feed”. This option allows you to have personal information about the customer, such as gender, age, etc. or even the information about what does your customer have in his online shopping cart. The website of manufacturer explains how to customize the information you need. The customer support representatives are very knowledgeable in the area, so if you have any questions feel free to consult them.

The program allows advanced monitoring feature. Use it to look through the history of navigation, keyword analysis, search engine and other categories. It is also possible to see the visitor’s location in real-time.

“Analytics” tab allows performing different tasks in order to simplify the management of your website. You can find this button on administrator’s panel. You can also use Report function, which provides you with various reports like chat, executive, marketing and website. So, besides customer service, you will get information on who your customers are, where they are from and what they are interested in. Manage your website with the help of this info, so improving the weaknesses and focusing on the strong parts of it.

There is no any limit on the number of representatives you may have with this program.

LiveHelpNow is highly comprehensive software for live chat support. Perfect customer service provided by manufacturer and a lot of different features make this program one of the best programs for live chat support.

Additional Info

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  • Web-to-Mobile Transfer:
  • Platform: iOs, Android, BlackBerry
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  • 24/7 Support:
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