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GWI’s iSupport was created to help your IT desk professionals solve support issues. If you want to increase your returns of investments and manage your internal business, iSupport will be a right choice.

The most used GWI’s help desk products are: iSupport Service Desk Edition and iSupport Incident Management Edition.

These two solutions allow user to manage changes, incidents, workflow and knowledge. Being flexible and powerful solution, iSupport will meet all companies’ needs. Among iSupport features are: call tracking, customizable reporting, alerts, support ticket tracking, invoicing and billing.

iSupport Service Desk Edition key features:
-    Workflow automation. Workflow is automated that allows to increase productivity.
-    Asset management. This feature allows users to view, compare and manage their assets.
-    Reporting designer. Users can view and create charts using custom designing tools.
-    Problem management. To identify, resolve and route problems is easier and faster.

iSupport Incident Management Edition key features:
-    Incident management. This feature allows users to automate workflow and manage incidents.
-    Knowledge management. Easy search features allow user to look through the answers to their questions.
-    Service level management. Service level processes can be managed that increases efficiency.
-    Customizable desktop. The desktop is easy-to-use. Many features such as flexible alerting, chart designer and quick searching can be customized by users.

iSupport is continuously updated. GWI’s solutions are available on web-based, Windows or Mac platforms.  iSupport Service Desk is MOF, ITIL, COBIT , and S-Ox based.

Summary:
GWI’s solutions make your company management processes easier. They assure quick increasing of your returns of investments. 

Additional Info

  • Billing and Invoicing: Yes
  • Change Management: Yes
  • Knowledge Base/FAQ: Yes
  • Reporting: Yes
  • Incident & Problem Management: Yes
  • Email: Yes
  • Help Desk Tickets: Yes
  • Platform: web-based, Windows, Mac
  • Service Level Management: Yes

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