Home
A+ R A-
More in this category: « IssueTrak HESK »

Users Rating

Expert Rating

IssueNet by Elsinore will help you to manage problems, inter-departmental communication and customer support.

There are two most reliable help desk products: IssueNet Intercept and IssueNet Assist. They both are customizable and feature-rich. Each one includes notification setup, a web portal, integration with Microsoft Outlook and workflow designers.

IssueNet Intercept key features:
-    Bug and issue tracker. This will detect problems and allow determining and resolving issues faster.
-    Process management. User has the ability to manage business processes.
-    Web portal. The employees can easy communicate information to the help desk.
-    Requirement management. The option allows organizations to manage requirements and fulfill them faster and easier.

IssueNet Assist key features:
-    Help desk. Customers get the ability either to ask questions or to seek support representative’s help and expect a quick response from support team.
-    Trouble tickets. Users can manage customer tickets.
-    Customer support helps users to provide excellent and prompt customer support.
-    Service requests. This feature allows users easily managing service requests.

With Elsinore solutions the customer is involved with browser-based interface. IssueNet Intercept and IssueNet Assist are both comprehensive and all-inclusive solutions that fit into each unique business. These two solutions were built on NET.platform and are integrated with MS Visual Studio, Project and Office, and Microsoft Outlook.

Summary:
IssueNet solutions are full-scale and provide companies with the ability to solve problems in various departments. If you want to improve your company management processes, use these easy to use and completely customizable solutions.

Additional Info

  • Billing and Invoicing: Yes
  • Change Management: Yes
  • Contact Management: Yes
  • Event Management: Yes
  • Deployment Management: Yes
  • Availability Management: Yes
  • Incident & Problem Management: Yes
  • Task Management: Yes
  • Help Desk Tickets: Yes
  • Issue Tracking: Yes
  • Platform:
  • Workflow Management: Yes
  • Configuration management: Yes
  • Service Level Management: Yes

онлайн фильмы