ChangeGear is easy-to-use, simple-to-deploy and comprehensive solution. It allows your company support managers to monitor customer requests in an effective and quick way. ChangeGear includes such capabilities as business process automation, workflow automation, automated notifications and approvals.

Being an automated platform, ChangeGear provides better visibility into your IT infrastructure, lowers operational costs, improves system uptime and security.

ChangeGear offers a great problem and incident management, a fully integrated solution.
-    Searchable knowledgebase
-    Task management
-    Self-service portal or service catalog
-    Automated notifications and assignment
-    SLA management

ChangeGear includes release and change management. This out-of-the-box solution guarantees all changes in the IT infrastructure follow a regulated process.
-    Workflow automation that is built-in
-    Approval processes that are automated
-    Notifications that are event-based
-    Complete historical audit-trail

ChangeGear also provides service configuration and asset management. It offers an integrated IT resources database.
•    IT asset management
•    Resource discover expert
•    Non-datacenter asset tracking

ChangeGear includes an intuitive Web 2.0 interface and easily integrates with other processes or systems. Total cost of ownership is really low. To activate and use ChangeGear capabilities can be done immediately. Moreover, ChangeGear is a web-based application that delivers flexibility and security.

Summary:
ChangeGear is one of the best enterprise software that is built on a service-oriented architecture. ChangeGear includes such capabilities as business process automation, workflow automation, automated notifications and approvals.