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HelpSTAR is a service desk solution. It is a reliable and suitable solution for mid-sized companies. With HelpSTAR users can increase client satisfaction and optimize service delivery.

HelpSTAR provides plenty of features such as problem and incident management, change management, configuration management, knowledge management and real-time dashboard.

Key features:
-    Email support allows processing of email inquiries, sending outgoing request and reply messages.
-    Being completely customizable, HelpSTAR allows users to design objects in any field.
-    Asset management allows users to track support, asset costs and allocation on a network.
-    Data and reporting analysis allows automation emailing of the custom Crystal reports on a regular basis.
-    Reporting. Thanks to out-of-the-box reporting capabilities the functioning of IT and help desk activities can be viewed.

HelpSTAR:
-    Provides advanced web portal so users can access the help desk from anywhere at any time.
-    Includes features allowing users to monitor SLA response times and automate standard operations.
-    Simplifies the help desk and IT support by creating and streamlining more functional service processes.
-    Allows users to contact customer service representatives by phone/email or to access online support portal.

Summary:
The HelpSTAR service desk will increase your company performance. The software is easy-to-use and simple. With HelpSTAR you can manage and solve problems quickly. It is a reliable solution for mid-sized companies. If you have HelpSTAR to increase client satisfaction and optimize service delivery is easy.

Additional Info

  • Billing and Invoicing: No
  • Change Management: Yes
  • Contact Management: No
  • Event Management: No
  • Deployment Management: No
  • Availability Management: No
  • Knowledge Base/FAQ: Yes
  • Mobile Integration: No
  • Multi-Site Support: No
  • Multi-lingual Interface: No
  • Reporting: Yes
  • Historical Audit: No
  • Remote Control Access: No
  • Time Tracking : No
  • Incident & Problem Management: Yes
  • Searchable Knowledgebase: Yes
  • Task Management: No
  • Automated Assignment & Notifications: Yes
  • Self-service Portal: No
  • Unlimited End Users: No
  • Email: Yes
  • Help Desk Tickets: No
  • Security, Permissions and Access Control: No
  • Customizable Fields: Yes
  • Customizable Templates: Yes
  • Troubleshooting: Yes
  • Issue Tracking: No
  • Intuitive User Interface: Yes
  • Live Chat: No
  • Platform: Windows Server 2003 with SP2 (32 bit or 64 bit), Windows Server 2008 (32 bit or 64 bit) , Windows Server 2008 R2
  • Workflow Management: No
  • Configuration management: Yes
  • Service Level Management: Yes

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