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Help Desk Software (34)

  HESK The BMC Remedy Service Desk and BMC Service Desk Express Suite Minerva Data ITSM BridgeTrak HelpSTAR
  HESK The BMC Remedy Service Desk and BMC Service Desk Express Suite Minerva Data ITSM BridgeTrak HelpSTAR
 
HESK is help desk software. Easy customizable it is quite…
The BMC Remedy Service Desk is a great solution for…
Minerva Data ITSM helps organizations to focus on their business…
If you want to decrease a help desk ticket lifecycle…
HelpSTAR is a service desk solution. It is a reliable…
Date Thursday, 29 September 2011 13:09 Tuesday, 20 September 2011 08:01 Tuesday, 11 October 2011 08:42 Thursday, 22 September 2011 07:17 Thursday, 29 September 2011 13:34
Published in Help Desk Software Help Desk Software Help Desk Software Help Desk Software Help Desk Software
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User Review
Change Management Yes Yes Yes Yes Yes
Knowledge Base/FAQ Yes Yes Yes Yes Yes
Reporting Yes Yes Yes Yes Yes
Incident & Problem Management Yes Yes Yes Yes Yes
Searchable Knowledgebase Yes   Yes Yes Yes
Automated Assignment & Notifications Yes Yes Yes Web based, Windows Yes
Email Linux, Windows, FreeBSD, Mac, Sun Solaris Yes Yes   Yes
Customizable Fields         Yes
Customizable Templates     Yes   Yes
Troubleshooting         Yes
Intuitive User Interface         Yes
Platform         Windows Server 2003 with SP2 (32 bit or 64 bit), Windows Server 2008 (32 bit or 64 bit) , Windows Server 2008 R2
Configuration management         Yes
Service Level Management         Yes

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