Help Desk Software (34)
HESK | The BMC Remedy Service Desk and BMC Service Desk Express Suite | Minerva Data ITSM | BridgeTrak | HelpSTAR | |
HESK is help desk software. Easy customizable it is quite… |
The BMC Remedy Service Desk is a great solution for… |
Minerva Data ITSM helps organizations to focus on their business… |
If you want to decrease a help desk ticket lifecycle… |
HelpSTAR is a service desk solution. It is a reliable… |
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Date | Thursday, 29 September 2011 13:09 | Tuesday, 20 September 2011 08:01 | Tuesday, 11 October 2011 08:42 | Thursday, 22 September 2011 07:17 | Thursday, 29 September 2011 13:34 |
Published in | Help Desk Software | Help Desk Software | Help Desk Software | Help Desk Software | Help Desk Software |
Written by | Administrator | Administrator | Administrator | Administrator | Administrator |
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User Comments | 0 | 0 | 0 | 0 | 0 |
User Review | |||||
Change Management | Yes | Yes | Yes | Yes | Yes |
Knowledge Base/FAQ | Yes | Yes | Yes | Yes | Yes |
Reporting | Yes | Yes | Yes | Yes | Yes |
Incident & Problem Management | Yes | Yes | Yes | Yes | Yes |
Searchable Knowledgebase | Yes | Yes | Yes | Yes | |
Automated Assignment & Notifications | Yes | Yes | Yes | Web based, Windows | Yes |
Linux, Windows, FreeBSD, Mac, Sun Solaris | Yes | Yes | Yes | ||
Customizable Fields | Yes | ||||
Customizable Templates | Yes | Yes | |||
Troubleshooting | Yes | ||||
Intuitive User Interface | Yes | ||||
Platform | Windows Server 2003 with SP2 (32 bit or 64 bit), Windows Server 2008 (32 bit or 64 bit) , Windows Server 2008 R2 | ||||
Configuration management | Yes | ||||
Service Level Management | Yes |