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If you want to enhance your company performance, streamline support and reduce operating costs, turn your attention to H2desk. It is a reliable help desk software solution that will provide your customers with a better user experience.

With H2desk user can customize and control content within their help desk. Being an innovative and value-based solution, H2desk will help your organization to focus on its core business.

Among all features of this application are some innovative such as: a search generator, self-service client, troubleshooting creator, customer issues tracking and more.

H2desk key features:
-    Customizable customer support portal. An online customer support panel is created so the customers have the ability to access tutorials, files, and even manage tickets.
-    Support ticket organization. With H2desk support requests are organized in ticket style and emails can be converted into tickets.
-    Knowledge base. Users get the ability to create their own knowledgebase so that customers can look up and answer any questions as well.
-    Support sidebar is user-friendly and all over help desk system is easy to navigate both for customers and employees.

With H2desk you can have mobile access. Moreover, the solution has iPhone app that allows users to provide better customer support. Users can host the desk on their servers or by themselves. H2desk provides them with instant access. The solution offers you variety of packages whether your staff members are 1, 10 or unlimited.  Automatic upgrades and full support are included into hosted plans and are available for free.

H2desk’s hosting services are both server- or web-based. The server must support MySQL 3.23, PHP 4.4 or ionCube in case the user wants to host the H2desk on their own server. Later versions are also suitable.

H2desk help desk solution will cut your company’s costs and help to streamline support and manage the company.

Additional Info

  • Change Management: Yes
  • Event Management: Yes
  • Knowledge Base/FAQ: Yes
  • Mobile Integration: Yes
  • Multi-lingual Interface: Yes
  • Reporting: Yes
  • Searchable Knowledgebase: Yes
  • Automated Assignment & Notifications: Yes
  • Self-service Portal: Yes
  • Email: Yes
  • Help Desk Tickets: Yes
  • Security, Permissions and Access Control: Yes
  • Customizable Fields: Yes
  • Customizable Templates: Yes
  • Troubleshooting: Yes
  • Issue Tracking: Yes
  • Intuitive User Interface: Yes
  • Live Chat: Yes
  • Platform: linux, windows, freebsd, osx, sun
  • Workflow Management: Yes

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