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FireSTARTER is extremely easy-to-use helpdesk that includes most of the required features. FireSTARTER provides call logging, resource tracking, change management, purchase requests and orders, SLAs and knowledge management. Escalation and email agents are also available. Data dictionary and form designer make it a fully customizable.

Being a 32-bit Windows client-server application, FireSTARTER helpdesk software is cost effective and easy-to-use.

FireSTARTER can be easy set up and run requiring no consultants or business re-engineering. It can be used to support both external and internal customers. Any support operations are available. FireSTARTER can be implemented allowing you to scale data up to Microsoft SQL Server or to store it in DBF format. No server or extensive client upgrade is required.

Key features:
-    Call logging
-    Screen designer
-    KnowledgeBase
-    Change management
-    In-built OLAP DataWarehouse
-    Resource and asset management
-    Escalation agent
-    Purchase requests
-    Purchase orders
-    Crystal reports (50 pre-installed)
-    Email agent
-    Customizable data dictionary

FireSTARTER is well-functioning and easy-to-use helpdesk software that provides most of the required features.

Additional Info

  • Change Management: Yes
  • Knowledge Base/FAQ: Yes
  • Reporting: Yes
  • Time Tracking : Yes
  • Email: Yes
  • Issue Tracking: Yes
  • Platform: Windows
  • Service Level Management: Yes

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