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If you are looking for a comprehensive help desk solution that will improve service level of your company then turn your attention to eGain Help Desk. Service by web, phone or email is possible. eGain saves your money and includes many customer self-service options that essentially saves your time.

Key features:
With eGain Help Desk
To solve your company’s challenges becomes easier. Configurable browser views, troubleshooting techniques, call or email tracking applications and natural language search are included.

-    Integrated Analytics allows users to manage agent performance and track service levels.
-    Self-Service allows customers to answer the questions with the guided problem resolution options and FAQ.
-    Web-Based Customer Portal allows customers to view case histories. They also can track and open service requests.
-    Knowledge Base includes powerful knowledge management tools. It allows users to improve first time fix rates and reduce escalations.

eGain help desk is a web-based solution.

eGain help desk will company time, cut costs, improve management and customer service.

Additional Info

  • Knowledge Base/FAQ: Yes
  • Mobile Integration: Yes
  • Self-service Portal: Yes
  • Troubleshooting: Yes
  • Platform:
  • Service Level Management: Yes

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