If you looking for the integrated Help Desk and IT Service Management software solution, turn your attention to the assyst Help Desk by Axios.
This is an all-inclusive product that provides an integrated problem, incident, asset, change and configuration management solution. To achieve an active control of your IT infrastructure becomes easier with the assyst software solution.

Assyst Help Desk will meet the needs of large private or public organizations. It will help them to delivery of IT services and improve the management. This software solution allows your team to deliver customer support in time.

Key features of the assyst:
-    Incident Management
-    Change Management
-    Problem Management
-    Service Level Management
-    Workflow Management
-    Management Process
-    Configuration Management
-    Asset Management
-    Information Management
-    Reporting
-    Contract Management

Axios assyst offers all possible necessities of help desk: self-service, service catalog, tracking, process automation/integration and dashboards.  
Assyst records incidents per logging forms. In the case of routine incidents it creates a pre-populated template record. Automatic creation of the incident is also possible in terms of integrating systems monitoring tools with assyst. Requests may be prioritized and labeled under assets, services or users.

Incidents can be automatically sent to the right person. Assyst help desk software resolves comprehensive issues per similar requests analysis.

With assyst you get full compliance and tracking. All trouble tickets and their updates can be recorded.  Moreover, real-time dashboard reporting of incident management (KPIs), efficiency, detailed infrastructure and intelligence reporting are available.

There are several great advantages of using this application:
-    Stability in the process of operating with the system
-    Synchronous running of multiple processes
-    Full incident lifecycle can be managed
-    Availability of an upgrade path with one vendor
Being hosted on a Java platform Axios assyst solution allows integration and portability with any other infrastructure support tools. Built-in configuration tools allow adapting the solution to specific needs.

Summary:
Assyst help desk solution can be named as a convenient. The product is simple and the application integration is as easy as possible. This fully integrated solution will improve your company potential and allow providing an excellent customer support.