Nowadays, a Help Desk solution became one of the most important tools in achieving quality, reliable and quick support. An appropriate Help Desk Software is a great helper when we speak about some issues or problems that can be easily reported, managed and resolved. Altman HelpDesk is a great choice for your company to be more productive, effective and profitable. It offers you flexibility and visibility!

The "Dashboard" screen with the real time information is available for managers. They can easily see the tickets’ status. This option allows to operate the resources and to resolve issues in time. To review historical trends and satisfaction levels is also available for the managers.

The "Reports" screen allows to run customized reports or to search for special ticket. To ease the future use, you are able to save the repetitive queries. 

"Admin" screen allows the system administrator to set-up customized fields. "Admin" screen is the option wherein the admin can define priority and satisfaction levels, categories and category templates and email templates as well.

"Create Ticket" screen allows user to submit tickets. Users can also select pre-defined options (categories and priority levels) through drop down boxes. The user has an ability to choose from customized templates. All of this is a great advantage for the user and the support manager. So, the user can easily provide the support team with the relevant information for better resolution of the issue. The option to upload any files is open to the user. To associate files with this particular ticket is also available.

“My Tickets" screen allows the user to see his/her ticket status. To sort tickets by clicking on the certain column heading is as easy as anything.
After resolving the issue, the user will certainly be notified. He will be also informed at which point. Then the user can close it and define a satisfaction rating.

Altman HelpDesk automatically converts issues or requests sent via email into help desk tickets. It allows users to send their issues via email if they have no time or your support representative is off-line. The software checks all emails so no SPAM is admitted.

Summary:
Altman HelpDesk is a great choice for your company to be more productive, effective and profitable. It offers you flexibility and visibility!